Being NON-customer centric is the biggest threat to any business

Being NON-customer centric is the biggest threat to any business

“Netflix did not kill Blockbuster. Ridiculous late fees did.

Uber did not kill the taxi business. Limited taxi access and fare control did.

Apple did not kill the music industry. Being forced to buy full-length albums did.

Airbnb did not kill the hotel industry. Limited availability and pricing options did.

Amazon did not kill other retailers. Bad customer service and experience did.

Technology by itself is not the real disruptor.

Being NON-customer centric is the biggest threat to any business.

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